(1) Turn the printer on, if it is not already on. If you are facing the same issue while making a copy it could be an issue with the ink cartridge. To provide you with an accurate solution, I'll need a few more details: This is a great place to get support, find answers and tips to your technical queries. Win 10 were recently updated to 1803 on all computers, so maybe that could be an to HP Forums, Well, I did have minor issue with settings on laptop - it changed paper format from A4 to letter and I had to change it back manualy, but now works just fine. I have 2 other computers in network and other two work just fine. I already tried to update driver, then remove it and reinstall it again. On the other hand I can print JPG, PDF, notepad file and also anything from web browser (tested Firefox, Edge and Internet Explorer). Powerpoint gives msg about problem and printing test page also fail. With Word an Excel I just get "0 documents pending for" and nothing happen. I'm also unable to print Wordpad and test page from printer settings panel, although test page can be printed when i use HP Print and scan doctor which can not find any issues.
A week or so ago printer stoped printing Word, Excel and Powerpoint 2016 documents.
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